Customer Care

Frequently Asked Questions

Quick answers about shipping, sizing, returns, and shopping with Orlivane.

How long does shipping take?

Orders are usually processed within 2–4 business days. Standard delivery usually takes 8–12 business days after shipment.

Do you offer free shipping?

Yes. We offer free shipping on eligible orders over $59. Promotional shipping offers may vary during special events.

Can I return or exchange an item?

Eligible items can be returned within 30 days of delivery. Items must be unworn, unwashed, unused, and in original condition.

How do I choose the right size?

Please check the size chart on each product page before ordering. If you are between sizes, choose based on your preferred fit.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be sent to the email address used at checkout.

How can I contact customer support?

You can contact us at philipwang9072@outlook.com . Please include your order number for faster assistance.